The BBC, after defending a disgraced ex-doctor and endangering trans children, are trying to protect themselves after being "hammered" by complaints from trans people.

After these varied complaints took issue with a wide variety of issues with the documentary, the BBC replied to all complaints with a copy and pasted response that basically summarised the episode, and did not address the issues raised.

If you have received a response and aren't satisfied with it, take it to the next stage. Guidance on how to do this is below. You must do it within 20 days of receiving your response.

For more information on the respones being sent out to complaints, have a look at this thread.

Start by visting the BBC's complaints page again, and click 'Make a complaint'. Select the following options, filling in your own choices where relevant:

At this second stage, you should receive a response from or on behalf of a BBC manager or a member of the editorial team. If you are unsatisfied with this second response then there are still two further stages in the complaints procedure. We will publish further guidance on the next steps as second stage responses start to be received if they are still unsatisfactory, so watch this space.

We're also going to be more directly reaching out to the BBC in order to start a dialgoue around this. We'll keep you updated as this progresses, but we'll still need complaints to them to help keep their attention, and to encourage them to engage in a conversation over this issue.

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